Return policy
Order Cancellation Terms
Customers are allowed to cancel their placed orders free of charge before the goods are processed, packed or shipped from our warehouse. Fully cancelled orders will receive a complete refund via the original payment method without any service fees. Once the shipment has been dispatched, order cancellation is no longer available due to logistics arrangements.
14-Day Return Right & Eligibility
In compliance with international cross-border e-commerce regulations, we offer a statutory 14-day return period. Customers may initiate a return request within 14 calendar days from the date of parcel delivery without additional justification.
To pass inspection and qualify for refund or exchange, all returned items must be unworn, unwashed, undamaged and unmodified, retaining full resale condition. All original tags, labels, protective accessories and factory packaging must be intact and fully attached. A valid order number or purchase proof is mandatory for return verification. Please do not return items directly to the manufacturer.
Non-Returnable Items
The following items are excluded from return, exchange and refund services: final sale clearance goods, personalized custom products, intimate apparel, items with obvious wear traces, artificially damaged goods, and products with missing parts or broken original packaging.
Return Shipping & Fee Regulations
For returns caused by personal reasons including size mismatch, style dissatisfaction or unsuitable fitting, customers shall undertake all return shipping costs. We do not charge any restocking fees for qualified returns.
If you receive defective, damaged, incorrect or missing items due to our dispatch error, our official team will cover all return shipping fees and provide free replacement or full refund solutions.
Official Return Process
All returns require official authorization before shipping. Please contact our customer support team to apply for an RMA (Return Merchandise Authorization) number and obtain the latest return address. Returns sent without valid authorization will be rejected and cannot be processed.
Refund Processing Timeline
After receiving and inspecting your returned parcel, our quality inspection team will complete verification within 1–3 working days. Once your return is approved, the refund will be processed and credited to your original payment method within 3–5 working days. The actual arrival time may vary depending on bank processing schedules.
Delayed Refund Solutions
If you fail to receive your refund within the stipulated time, please firstly check your bank transaction records and consult your payment provider for pending updates. If the issue remains unsolved, please reach out to our support team for further checking and handling.
Contact & Official Information
Support Email: yadjet5@outlook.com
Official Website: yadjet.com
yadjet reserves the right to update this Return & Cancellation Policy without prior notice. The latest version published on our official website shall apply to all valid orders.